Important Information…

Ruff Cuts Shop Policies

All communication regarding orders should be sent via business email: brookebentonart@gmail.com

Production turnaround time is 7 business days + shipping for standard orders. Specialty projects do take longer and are specified in product listing on the website. 

We ship via UPS ground. Average shipping times are below:

Shipping is 1-2 business days for NC, SC & VA.

Shipping is 2-4 business days for the Eastern US. 

Shipping 5-7 business days for the Western US. 

Shipping is a flat $20 for all orders. 

After packages have been shipped, they are completely out of our control. UPS does not allow the sender to intercept Ground packages or change delivery. 

We do our best to meet your event dates. However, we cannot guarantee UPS delivery times. 

Any missing items or broken parts will be replaced as quickly as possible. Please unpack orders immediately upon delivery to ensure everything is in perfect condition. Please reach out ASAP with any issues and we’ll work to resolve them as quickly as possible. 

STARTING JANUARY 1ST 2025

Projects will increase $2-$5 Depending on design and complexity. Please plan accordingly for these changes. Thank you for supporting me and my small business.

-Brooke